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Landlords to be Consulted on Single Housing Ombudsman Service

If implemented, the new redress system could make it mandatory for house builders to sign up

UK Housing Ombudsman Consultation Sajid Javid

A single ombudsman service could be introduced to oversee the entire housing market, Housing Secretary Sajid Javid has announced.


An eight-week consultation has begun, aiming to address whether the four housing ombudsman services currently operating are effective, or if disputes could be resolved quicker via a single body.


Key areas of concern for the Housing Secretary include the existing complaints process and what needs to be done to enhance the experience.


The consultation also seeks to consider whether builders should be required to join, whilst the official announcement notes that, under the current system, it is not compulsory for private landlords to sign up to a redress scheme.


By using the views and experiences of people involved in the housing market, Javid hopes to create a simpler system with a higher standard of service, and has opened up the consultation to everyone, including tenants, landlords, homeowners, and existing ombudsman schemes.


“Fixing this housing crisis is about more than just building homes,” said Javid. “It’s ensuring people have the answers available when something goes wrong.


“Today’s top-to-bottom review shows government is working hard to deliver a better and simpler system.”


The consultation is available online, and will conclude on the 16th of April.


Earlier this week, the Prime Minister revealed the start of a review into university tuition fees.

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