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Tenant Satisfaction Increases as More Landlords 'Go the Extra Mile'

Landlords in the UK are working harder than ever before to ensure that their tenants remain happy in their property a new survey has found.

Landlords in the UK are working harder than ever before to ensure that their tenants remain happy in their property a new survey has found.

With an increasing number of tenants electing to stay longer in the private rented sector (PRS), landlords are now having to compete to secure the best tenants and to retain them.


The poll, commissioned by insurance provider Endsleigh, surveyed 500 landlords and over 1,000 tenants, with 90% of landlords indicating that they have made an effort to attend to their tenants’ needs in order to elongate their tenancy.


As part of their efforts, 28% of landlords said that they were willing to absorb the cost of rental increases to keep reliable tenants and a further 40% said they would redecorate their property at the tenants’ request.


This tenant focused approach has left renters feeling more satisfied with their accommodation, with 84% of tenants surveyed stating that they were happy with their current landlord. Conversely, only 50% of landlords felt satisfied with the tenants they currently have in their properties.


The majority of the landlords surveyed (67%) agreed with the idea that the benefits of renting a property outweigh the time and effort involved in the process, in spite of any additional efforts made on their part to ensure tenant satisfaction.


More than a tenth of landlords (12%) indicated that their rental return was their main source of income and more than a third (36%) stated that they plan to use this income as a part of their future retirement plans.


The positive response from landlords echoes yesterday’s news that confidence in the UK’s buy-to-let market is once again growing, with 40% of landlords reporting a growth in tenant demand across the first quarter of 2016.

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